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Please go to their website for the current information at www.alteryears.com

 

Below are a couple of the AlterYears pages needed for ordering.

AlterYears Return Policy

AlterYears Shipping and Handling charges

bulletUS - all forms
bulletPrepaid international
bulletPay in advance 
bulletCanada & Mexico
bulletEurope
bulletAustralia / Africa / Asia / South America

AlterYears Purchase Policy (Rush & Shipping)

Contact AlterYears directly to confirm any of this information!

Shipping  & Handling Charges for AlterYears

Shipping & Handling charges for AlterYears

Regular (4 weeks) Rush (4 working days) Express (overnight) - once order is confirmed available.

US Shipping Charges

     

Sub total amount of Order

Regular

Rush*

Express *

Less than $15.00

$3.95

$7.00

$22.00

$15.01 - $25.00

$4.95

$9.00

$24.00

$25.01 - $35.00

$5.95

$11.00

$28.00

$35.01 - $45.00

$6.95

$13.00

$28.00

$45.01 - $65.00

$8.95

$16.00

$35.00

$65.01 - $85.00

$10.95

$22.00

$41.00

$85.01 - $100.00

$12.95

$28.00

$48.00

$100.01 - $150.00

$15.95

$35.00

$55.00

over $150.00

15% of order

Call

Call

* Rush and Express delivery are available in the Continental USA only.  Street address required for delivery.  Service subject to merchandise availability.  Every effort will be made to expedite shipment, but we cannot absolutely guarantee delivery.  If you need is urgent, call before placing your order.

Note: at this time, we do no recommend rush order being sent by e-mail.  Please call.

International  Shipping Charges

   

Sub total amount of Order

Regular

Air

Pre-paid International shipping

   
Canada & Mexico  US rate + 25%  US rate + 50%
Rest of the world Exact, if billed by credit card Exact, if billed by credit card
     

Pay in advance shipping

   

Sub total amount of Order

Regular

Air

Canada & Mexico  US rate + 25%  US rate + 50%
Europe    

Less than $100

 US rate times 2

US rate plus $20

$100.01 - $200.00

US rate times 2.5

US rate plus $35

Over $200

$45 plus $15 for each additional $75

$55 plus $20 for each additional $75

     
Australia/ Asia/Africa    

Less than $100

 US rate times 2.5

US rate times 3

$100.01 - $200.00

US rate times 3

US rate times 4.5

Over $200

$55 plus $15 for each additional $75

$60 plus $30 for each additional $75

Ordering and Payment

AlterYears accepts payment via check or money order in U.S. funds only, or via MasterCard, Visa, Discover or American Express. We regret that we cannot ship C.O.D. Purchase orders are accepted from schools and government agencies, and are due upon receipt. Returned checks are subject to a $25.00 returned check fee and are automatically referred to a collection agency.

Pricing

We issue our catalog about once a year. Prices may change during a catalog year. Items will be shipped at the new price or backordered until payment is due or the order cancelled. All prices are subject to change without notice.

Shipping and Backorders

All items are subject to prior sale and back order. Orders will usually ship within four weeks via U.S. Mail or UPS. Back ordered items may take longer than 30 days to ship. While we try to keep our stock current, sometimes we will have to back order or make a special order for specific sizes. Backorders with balances due will not be shipped until the balance due is received.

Rush Orders

If you need your merchandise quicker than four weeks, we offer Rush or Express shipping for an extra charge. If you have a deadline, note it on your order form. Mark your envelope "Rush" on the outside. Or better still - call/fax your order to us. Subject to merchandise availability, we can do 2nd day UPS (Rush) which ships within 2 business days and takes two days to reach you, or Overnight UPS (Express) within the continental USA which ships the same day if orders are received before noon. Consult the order form for Rush/Express shipping charges.

Note: at this time, we do no recommend rushes be sent to us by E-mail.

Return Policy

If we made an error, we'll do everything we can to fix it! Write/fax/call us and get a return authorization number. We will exchange the item for the correct one or issue a refund, including your return shipping costs. We must have a return number to process your refund/exchange!

If the item is not what you wanted, certain items can be returned or exchanged. Call/write us for a return authorization number for your item. All returns/exchanges must have a return authorization number or they will be subject to a 15% restocking fee. All merchandise must be received in original condition.

bulletCorset stays: may be exchanged for different lengths if you include the return shipping costs. Stays may be returned with authorization.
bulletBooks: may be returned if in original condition. They may be exchanged if you include shipping.
bulletPatterns: may be exchanged but not returned. They must be in original condition. Include shipping.
bulletCut items: (those ordered by the yard) may not be returned or exchanged.
bulletCustom orders: may not be returned.
bulletOther supplies: please contact us, it varies by item.

Note: this information is just provided as a service until AlterYear's site is corrected.  They have the final right to set their detailed return policy and to modify shipping changes when prices do change.

This information updated 07/27/09 .

 

 

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